IERNA's Heating & Cooling Blog : Posts Tagged ‘Customer Service’

Events and Activities at Ierna’s Heating & Cooling

Friday, February 15th, 2013

At Ierna’s Heating & Cooling we enjoy staying involved in our local community and our industry. Here are some pictures of recent events.

The Pasco Hernando Hispanic Chamber of Commerce Luncheon. Networking with professionals and small business owners in the local area.

The East-West Pasco Animal Hospital Mixer

Habitat for Humanity- Women Build- Springfield

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Why Choose Ierna’s Heating & Cooling? Expertise and Customer Care!

Friday, January 11th, 2013

Air Conditioning | Tampa | Ierna's Heating and Cooling

“We were fortunate enough to have the owner, Ron, work up a quotation for my home here in Tampa, for a 4 ton heat pump with variable speed handler. The breadth of services described was thorough and thoughtful, giving consideration to all the elements of the installation (beyond just a Manual J calculation). In addition to the individual components for replacement, the quotation explicitly stated all costs, parts, labor, and it was clear that no additional fees were hidden in the quote. Best of all, the quote included assurances on service and warranty on installation for the next 2 years–these assurances differentiated this company from five other competitors from whom we solicited quotes.

We ultimately selected Ierna’s given the good ratings on Angie’s List, the competitiveness of their quote, the years of experience, and the quality of the products offered. It’s worth mentioning that the price of the contract was the only one of the five that enabled us to recoup our expenses based on energy savings, within a 10 year period (which seems to be the life expectancy of these components here in FL).

Our system was installed last week and was completed within a single day. The associates who installed the system were professional and patient, taking efforts to minimize any mess as a result of tear out/installation, and left the place looking better than it was. In fact, the attic, where the handler was situated, was previously a mess of ducts and returns prior to installation and they revised the returns considerably to the effect of making it appear cleaner and more efficient, even to my untrained eye.

Especially appreciated was the high level of expertise of the team–it seemed to me that they were quite senior and their familiarity with each other, as well as their combined experience resulted in highly efficient execution of tasks.

In conclusion, I’m happy to report positive experiences all around and wouldn’t hesitate to recommend Ierna’s to family and friends.
-T. Zarella

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Ierna’s Heating and Cooling Nominated for AFP’s National Philanthropy-Small Business of the Year!

Wednesday, October 10th, 2012

October 2nd 2012

For Immediate Release:

Ierna’s Heating and Cooling has been nominated for AFP’s National Philanthropy-Small Business of the Year

Ierna’s Heating and Cooling is excited and honored to announce they have been nominated for the National Philanthropy- Small Business of the Year recognized by the Association of Fundraising Professionals. According to AFP’s website “The Suncoast chapter of the Association of Fundraising Professionals sponsors an annual National Philanthropy Day awards program to recognize the outstanding achievements of Tampa Bay’s individual, foundation and corporate philanthropists, fundraising volunteers and professional fundraising executives.” This is an honor for Ierna’s as it took someone to nominate us personally for this incredible award. We believe being involved and giving back to our community is of huge importance and we are so proud for it to have been recognized in this way. The 2012 celebration will take place on November 14 at a luncheon at the A La Carte Pavilion. We look forward in taking part in this and wish all of the nominees’ good luck! Other awards given this day include; Philanthropist of the Year, Philanthropic Corporation of the Year, Spirit of Philanthropy, Gayle Sierens Volunteer of the Year in Philanthropy, Philanthropic Service Organization of the Year, and Youth in Philanthropy. You can find more on this at

About Ierna’s Heating & Cooling

Ierna’s Heating & Cooling is a family owned and operated company located in Lutz, FL and services the Hillsborough, Pasco, Pinellas & Polk counties. Ron and Charlene Ierna have built a successful HVAC business by focusing on long term trusting relationships with their customers. Their motto, says it all, “IERNA Your Trust, IERNA Your Business”.

We also put a great emphasis on giving back to our local community! Ierna’s Heating & Cooling has built our business by creating long–term, lasting relationships with our customers as well as with our community. We are involved in the Central Pasco Chamber, the West Pasco Chamber, Dade City Chamber, Pasco-Hernando Hispanic Chamber as well as the Wesley Chapel Chamber of Commerce.

Ierna’s Heating & Cooling is an extremely proud sponsor of local area charitable organizations such as, American Cancer Society, Big Brother’s Big Sisters, Meals on Wheels, Tampa’s Lowry Park Zoo, The Florida Aquarium, The Spring and many more.

We hope you give us an opportunity to Ierna you Trust – Ierna your Business. Please contact us with any questions you may have. For any and all of your indoor air comfort and air quality needs, call the Tampa Bay area’s premier A/C contractor, Ierna’s Heating & Cooling. Stay connected with Ierna’s Heating & Cooling on Facebook at or follow us on twitter at

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A Thank You From a Wonderful Customer

Friday, July 20th, 2012

Customer Review | Tampa | Ierna's Heating & CoolingWe always enjoy helping customers by repairing problems quickly or installing new high efficiency money saving systems, but this is one of the most wonderful thank yous that we have received. Ierna’s is dedicated to the community and gives back in many different ways to help those in need. We are glad that we could provide excellent service to the customer below, and happy to hear that it has made a difference in his home and life.

“Today two of your employees, David and Dallas completed the first phase of a complete rebuild of my HVAC system in my home. Briefy, my home received fire damage in January, 2012 as a result of a gas dryer catching on fire causing extensive smoke and soot damage to the interior of the house.

After much back and forth with my home owners insurance I finally can to begin my long road in rebuilding.

Luckly, I found your company to do the HVAC work. I am thrilled by David and Dallas committment and dedication to my project. They both worked so hard under very hot and humid conditions without once uttering a negative comments either to myself or between each other. They knew what needed to be done and got busy to get the job done.

On a personal note, this project means a lot to me because it’s dedicated to my late wife who passed away in the house in 2009. I think of this rebuild as a tribute to her and her memory.

Again, thank David and Dallas for me in helping to begin back what was lost during some very difficult times.

You should be proud of these men for representing your company in a very professional manner as well as for a ‘job well done’.”

-Jim of Lithia, FL

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A Rave Review From Land O Lakes, FL

Friday, July 6th, 2012

Customer Review | Land O Lakes | Ierna's Heating & Cooling” I called early in the morning because my outside unit stopped working the night before and caused the air to blow warm. The girl who answered the phone was very polite and took my information and told me that they would be by in the later part of the day and that they would call at least 30min before arrival. I received a call from the service guy in the middle of the afternoon telling me that he would be by around 6:30-7pm and asked if that was acceptable (I’m sure they’re SWAMPED in the Summer). Running just a little late, Matt had the courtesy to call me at about 6:45pm and let me know that he would be closer to 7:15pm and sure enough, he was right on time. He was VERY polite and quickly repaired my unit explaining exactly what he was doing as he went. He gave me advice on how to make sure my unit was well maintained, but wasn’t trying to “sell me” on their maintenance service…just giving me GREAT advice. It may seem silly to some that I’m so pleased with them showing up at 7:15pm, but if you’ve ever had to wait on a repair person “some time between 12-8pm” and they just showed up randomly…you will appreciate the effort of keeping me informed. Also, to get same-day service and not be gauged because of your desperation goes a long way for me. I had a GREAT experience with Ierna’s and would definitely use their services again, although I hope it’s YEARS down the road…..Thanks Matt and Ierna’s!!!”

Ierna’s Heating & Cooling offers air conditioning, heating, duct cleaning, and indoor air quality services in Tampa, Hillsborough, Pasco, Polk and Northern Pinellas Counties. We pride ourselves on excellent customer service and our team of expert technicians.

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“Your Installers Were Great!”

Friday, June 22nd, 2012

At Ierna’s Heating & Cooling, we love hearing from customers, especially when they have such wonderful things to say!

Customer Service | Tampa | Ierna's Heating and Cooling

I have managed home installations (flooring and cabinets etc.) for over 15 years.  I would kill to have technicians and sales people as great as yours.

Tod in sales is outstanding. He kept his cool professionalism throughout the beating I attempted to give him over price. Even though you were not the lowest quote, Tod created added value by explaining the quality of work that you do as well as the professionalism he demonstrated.

 Your installers were great. Forgive me I don’t remember all of their names. Each one of them was polite, professional, and obviously very competent.

 Ron, you and your wife should be proud of the very solid business that you have built.  I wish you great success and will enthusiastically recommend you to others.

Thank you,

Jim and Maribeth S.

Ierna’s Heating & Cooling offers air conditioning, heating, duct cleaning, and indoor air quality services in Tampa, Hillsborough, Pasco, Polk and Northern Pinellas Counties. We pride ourselves on excellent customer service and our team of expert technicians.

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