IERNA's Heating & Cooling Blog : Archive for the ‘Reviews’ Category

A Thank You From a Wonderful Customer

Friday, July 20th, 2012

Customer Review | Tampa | Ierna's Heating & CoolingWe always enjoy helping customers by repairing problems quickly or installing new high efficiency money saving systems, but this is one of the most wonderful thank yous that we have received. Ierna’s is dedicated to the community and gives back in many different ways to help those in need. We are glad that we could provide excellent service to the customer below, and happy to hear that it has made a difference in his home and life.

“Today two of your employees, David and Dallas completed the first phase of a complete rebuild of my HVAC system in my home. Briefy, my home received fire damage in January, 2012 as a result of a gas dryer catching on fire causing extensive smoke and soot damage to the interior of the house.

After much back and forth with my home owners insurance I finally can to begin my long road in rebuilding.

Luckly, I found your company to do the HVAC work. I am thrilled by David and Dallas committment and dedication to my project. They both worked so hard under very hot and humid conditions without once uttering a negative comments either to myself or between each other. They knew what needed to be done and got busy to get the job done.

On a personal note, this project means a lot to me because it’s dedicated to my late wife who passed away in the house in 2009. I think of this rebuild as a tribute to her and her memory.

Again, thank David and Dallas for me in helping to begin back what was lost during some very difficult times.

You should be proud of these men for representing your company in a very professional manner as well as for a ‘job well done’.”

-Jim of Lithia, FL

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A Rave Review From Land O Lakes, FL

Friday, July 6th, 2012

Customer Review | Land O Lakes | Ierna's Heating & Cooling” I called early in the morning because my outside unit stopped working the night before and caused the air to blow warm. The girl who answered the phone was very polite and took my information and told me that they would be by in the later part of the day and that they would call at least 30min before arrival. I received a call from the service guy in the middle of the afternoon telling me that he would be by around 6:30-7pm and asked if that was acceptable (I’m sure they’re SWAMPED in the Summer). Running just a little late, Matt had the courtesy to call me at about 6:45pm and let me know that he would be closer to 7:15pm and sure enough, he was right on time. He was VERY polite and quickly repaired my unit explaining exactly what he was doing as he went. He gave me advice on how to make sure my unit was well maintained, but wasn’t trying to “sell me” on their maintenance service…just giving me GREAT advice. It may seem silly to some that I’m so pleased with them showing up at 7:15pm, but if you’ve ever had to wait on a repair person “some time between 12-8pm” and they just showed up randomly…you will appreciate the effort of keeping me informed. Also, to get same-day service and not be gauged because of your desperation goes a long way for me. I had a GREAT experience with Ierna’s and would definitely use their services again, although I hope it’s YEARS down the road…..Thanks Matt and Ierna’s!!!”

Ierna’s Heating & Cooling offers air conditioning, heating, duct cleaning, and indoor air quality services in Tampa, Hillsborough, Pasco, Polk and Northern Pinellas Counties. We pride ourselves on excellent customer service and our team of expert technicians.

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“Your Installers Were Great!”

Friday, June 22nd, 2012

At Ierna’s Heating & Cooling, we love hearing from customers, especially when they have such wonderful things to say!

Customer Service | Tampa | Ierna's Heating and Cooling

I have managed home installations (flooring and cabinets etc.) for over 15 years.  I would kill to have technicians and sales people as great as yours.

Tod in sales is outstanding. He kept his cool professionalism throughout the beating I attempted to give him over price. Even though you were not the lowest quote, Tod created added value by explaining the quality of work that you do as well as the professionalism he demonstrated.

 Your installers were great. Forgive me I don’t remember all of their names. Each one of them was polite, professional, and obviously very competent.

 Ron, you and your wife should be proud of the very solid business that you have built.  I wish you great success and will enthusiastically recommend you to others.

Thank you,

Jim and Maribeth S.

Ierna’s Heating & Cooling offers air conditioning, heating, duct cleaning, and indoor air quality services in Tampa, Hillsborough, Pasco, Polk and Northern Pinellas Counties. We pride ourselves on excellent customer service and our team of expert technicians.

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A Rave Review from San Antonio, FL

Friday, June 8th, 2012

Emergency Service | San Antonio | Ierna's Heating and Cooling“I started out on Memorial Day Holiday with my A/C down and Out . I called and Ierna’s was open for emergency calls . I couldn’t believe it because I tried 3 other companies and none answered . Long story short A tech came after a short wait . His name was Louis and he was clean .professional courteous and solved my emergency fast . His great service persuaded me to go ahead and purchase and schedule a New A/C system to be installed after the Holiday weekend . WAIT IT GETS BETTER . The installation crew were just as good and professional as Louis . I got a new Bryant system and I am very happy with its performance . John and Matt ( the installers ) were knowledgeable and extremely courteous. They were finished installing the system in 4 hours . To me this tells me how Ierna’s is managed from the top down. I will gladly recommend this company to all who asks.”

-Benjamin Johnston San Antonio, FL

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Thank You Letter- Christian Social Services

Friday, June 1st, 2012

Customer Review | Ierna's Heating and Cooling

Ierna’s Heating and Cooling is proud to have donated to the sixth annual charity event of Christian Social Services of Lutz and Land O’Lakes Florida.

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